This includes the theoretical framework on knowledge retention strategies. Knowledge retention strategies the speed of technological advancement is growing at an exponential rate see moores law for how this relates to computer hardware. Implementing a retention program requires an investment in training, and requires dedicating time to the knowledge retention process itself. Definition of a hierarchical tree structure thesaurus and the creation of knowledge documents. This four step process assesses knowledge areas, determines a capture approach, develops and implements the retention transfer plan and evaluates the process for continued improvement. In a previous section on organizational memory, walsh and ungson 1991 defined five knowledge repositories, namely individuals, culture, transformations i. Written by one of the most sought after knowledge management experts, this easytoread, concise guide helps companies adopt proven retention strategies and techniques to capture and share knowledge which is otherwise at risk of. These findings have research and practical implications for knowledge retention.
Chan, in successes and failures of knowledge management, 2016. In the other hand, the definition of codified knowledge can be seen as a knowledge that can be readily circulated, accessed, saved in database. Knowledge management km definitions john girard, ph. A definition meaning keeping the knowledge within an organisation although people carrying that knowledge are leaving. This discount cannot be combined with any other discount or promotional offer. Most often, one hears of knowledge retention in the context of losing key employees and using techniques such as exit interviews to try to capture their knowledge. Strategies and solutions supplies the answer in the form of strategic human capital management. Ebooks and ejournals are hosted on igi globals infosci platform and available for pdf andor epub download on a perpetual or subscription basis. Regardless of the nature of the skills or material being taught, regardless of the age or background of the learner, forgetting happens. Davenport and prusak 1998 define knowledge as a fluid mix of experiences, values. According to a january 2009 institute for corporate productivity report on knowledge retention, in which more than 420 organizations responded, about 77 percent indicated they dont have an owner for kr initiatives, and about 68 percent said they have no.
To assist in determining the critical knowledge areas at wolf creek a survey was administered and subsequent interviews were scheduled to identify and assess the. Surprisingly, few organizations seem to have a formal knowledge retention kr strategy or even a kr standard operating procedure sop. Knowledge retention refers to how well learners remember knowledge and, in business, how well the combined knowledge within an organisation is preserved over time. One key aspect of knowledge management is knowledge retention. Knowledge retention strategies expert program management. The knowledge retention strategy will be under pinned and supported by the development of knowledge capture and documentation skills within the organisation. Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its. So its important to get the backing of senior management to help overcome that resistance. Knowledge retention helps agencies retain employees. The knowledge retention toolkit provides phls with a model to capture and retain explicit and tacit knowledge information within their organization. Ultimately, the key to ensuring good learning retention is to exploit the way in which the adult brain absorbs and holds on to information.
Knowledge retention and transfer in the world of work. No single definition for the term knowledge management exists. Organizations need to be concerned about knowledge retention. From knowledge retention to knowledge transfer hrmars. While these studies findings have greatly enhanced our knowledge of how to manage each component of knowledge retention independently, we still need to better understand how these knowledge retention phases interact.
The effects of cooperative learning on the academic. Research on knowledge retention has mainly focused on the study of specific retention phases such as knowledge acquisition, storage, or retrieval processes and tools. Whereas the latter definition confines knowledge to personal experience, the former accepts nonexperiential knowledge i. Definition of the knowledge retention process and the role of employees to capture and manage critical and valuable knowledge. Fortunately, there is actually some science to how we forget. So if your own company is presently dealing with these problems, then here are three knowledge retention strategies that can help you rectify them. They have to be much more flexible, more responsive, and more. It is intended to retain valuable information from employees. Active learning to improve longterm knowledge retention.
The definition of knowledge as a persons range of information is contradictory to the previous definition of knowledge awareness or familiarity gained by experience. The relationship between knowledge management and employee retention proceedings of theires 7th thinternational conference, kuala lumpur, malaysia, 16 aug. Retaining knowledge and knowledgeable employees in organizations is the. Knowledge management, knowledge retention, knowledge loss, knowledge assessment, knowledge acquisition, knowledge transfer, knowledge management policy, attrition challenges, knowledge documentation. There are all kinds of knowledge retention strategies, but they each have one common goal, and that is to prevent, if not eliminate, knowledge attrition. A case of phased retirement in sweden find more terms and definitions using our dictionary search. Knowledge retention an overview sciencedirect topics. Knowledge retention involves capturing knowledge in the organization so that it can be used later. Knowledge retention, knowledge transfer, information management, knowledge management introduction nowadays, knowledge has become an enormous tool and increasingly being recognized as the new strategic and crucial concept in the organization. Knowledge management km refers to a multidisciplined approach to achieving organizational objectives by making the best use of knowledge. Organizations that are embracing knowledge retention activities are gaining a competitive advantage.
The overall objective is to create value and leverage and refine the firms knowledge assets to meet organizational goals. Knowledge retention van dat tran1 1 faculty of education, an giang university, vietnam, an giang, vietnam correspondence. Retention of learned information can be defined as having the information stored in longterm memory in such a way that it can be readily retrieved, for example, in response to standard prompts. Knowledge retention for your knowledge worker workology. Knowledge retention model for institutions of higher learning. Empirical findings from tacit knowledge, knowledge capturing and sharing, professional networks and knowledge retention at water utilities contributed to the understanding of the importance of knowledge management and knowledge retention. Transfer is defined as the process by which learning in one context is applied to solve a problem or make sense of a situation in a different context. Nicky haywardwright outlines a knowledge retention and transfer strategy libraries can. A limitation of this research is that it deals thoroughly with one water utility only.
One should take care that knowledge retention process must be so defined that it functions permanently and adds value continuously. Written by one of the most sought after knowledge management experts, this easytoread, concise guide helps companies adopt proven retention strategies and techniques to capture and share knowledge which is otherwise at risk of being lost in transition. Knowledge and influencing factors of employee retention. Keep learning objectives clear, keep learning sessions short, make an explicit link between what is being learned and reallife context, and finally, get trainees to put that knowledge to use as soon as. One of the goals of knowledge retention is to maintain the efficient circulation of existing information within the organization. The toolkit is designed to capture atrisk and critical knowledge that is specific to organizational performance and decisionmaking. Next, three types of studies are described that are employed in the literature to investigate longterm retention of knowledge in general. It also suggests that longterm retention would be improved by turning declarative knowledge into procedural knowledge. In addition to accelerating technological advancement and complexity, employees are increasingly mobile and staying in the employment of a single employer for less and less time. Wille 1994 outlined that the beginning of the employee retention strategy is to understand the cost of turnover. Van dat tran, faculty of education, an giang university, vietnam, an giang, vietnam. First, it is argued that retention of this knowledge has been a longstanding problem in medical education. Knowledge is closely linked to doing and implies knowhow and understanding. Integration and setup of knowledge retention process as a firm component of added value in your organization.
Knowledge retention and knowledge transfer have been risen in the recent times within the information society which involving the information management, knowledge management to the globalization of information services. Knowledge retention or knowledge continuity involves capturing knowledge in the organization so that it can be used later levy, 2011. There are many taxonomies that specify various kinds of knowledge. Improving students longterm knowledge retention through.
A knowledge retention program represents change, and change induces resistance. For example, according to the 2010 apqc knowledge management conference, pfizer boosted efficiency by 15 percent with an easytouse, shared notetaking program. It is a subdiscipline of km and is concerned with making sure that the organization does not lose the knowledge held by knowledge workers who leave the organization. Knowledge retention and transfer is an area that holds great potential for companies in terms of reducing the costs associated with turnover, and perhaps more important, in sustaining business performance. How to manage knowledge in small and midsize companies. Cascios definition of downsizing as planned eliminations therefore. It is important to remember that knowledge management is not about managing knowledge for knowledges sake. After the successful completion of the first two steps, you should have the following documents. What knowledge attrition basically means is the loss of certain technical skills and expertise within a particular workforce. Trbs transit cooperative research program tcrp research report 194. The values generated over a period of time, have to be integrated again in the process.